As the Founding Chairman of the Data Literacy Association, I had the honor of moderating the opening panel at the Business GoVirtual Conference 2024 (#BGOV2024). It was inspiring to gather a dream team of CEOs to discuss the impact of AI in their industries. Kudos to Aveline San from #Citi, Lawrence Lam from #Prudential, Jens-Peter Brauner from #Siemens, and Sheldon Li from Buy&Ship for their invaluable insights!

Here are my **five pivotal takeaways** from this high-powered discussion:

1. **AI as Our Clients:** The tables have turned—AI is now our discerning clientele. Convincing these digital decision-makers to choose our products and services demands finesse. How can we tailor our offerings to meet their algorithmic needs?

2. **Ecosystem Synergy:** Collaboration is our secret weapon. Co-creating with partners aand leveraging each other’s data within our ecosystem unlocks boundless potential. Together, we can enhance customer experiences and drive innovation.

3. **Human-AI Symbiosis:** Prudential’s core value—listening, understanding, and delivering—remains unwavering. While AI augments our capabilities, human intuition and empathy remain irreplaceable.

4. **Unlearn and Relearn AI **
There are a lot more new AI-related jobs will be created. Rather than firing staff or human, we need to proactively reskill them and empower them to collaborate with AI bots or AI colleagues.

5. ** Balance AI Innovation and Responsible AI **
AI Act has been released in European to govern AI. We also saw some early customer-facing GenAI applications drew some lawsuits and exposed companies into unprecedented risks. Balancing this dilemma becomes a serious CEO agenda and a test to their wisdom. ROI of AI use cases and their risk assessment are the way to prioritize the choices of AI applications.

A special thanks to Culsin Li and her team at Baobab Tree Event for organizing BGOV2024 and allowing DaLa to host this enlightening panel discussion.