To Thrive in the Experience Economy, here are the 5 key points for your reference:

Transition to Experience Economy:  Benchmark against other industries to enhance customer experience through data collaboration.
Embrace Technology:  Foster a culture where non-IT users embrace tech, data, and AI literacy.
Co-Create Value:  Break down silos and collaborate with ecosystem partners for seamless customer journeys.
Optimize with AI:  Enhance AI capabilities to serve future AI customers and optimize processes.
Adopt a Growth Mindset:  Embrace continuous learning and a sense of urgency to drive change.

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